frequently asked questions

Initial evaluations and follow ups are 60 minutes of one on one care with physical therapist Emily Thoes.

I am an out of network provider for all insurance plans. This allows me to provide personalized care without limitations or complexities due to insurance-based rules. Quite simply, it allows you to get more efficient and personal care without needing to get treatments pre-authorized or approved by your insurance.

There are many reasons to consider cash-based physical therapy:

• Personalized Care: You will receive more individualized attention and customized treatment plans, since I can focus solely on your needs without insurance constraints or double booking patients. More time with the PT per session means better quality results.

• Transparent Pricing: My pricing is clear and straightforward, eliminating surprises from insurance billing.

• Flexible Scheduling: I am wiling to work with you to find an appointment time that fits your lifestyle.

• Avoid Insurance Limitations: Cash-based physical therapy allows me to see you without dealing with visit limits or restrictions on covered services.

• Ability to Focus on Prevention: I am able to tailor sessions to your goals and can spend time on preventive care and education, helping you avoid future injuries and maintain your long-term health.

Overall, cash-based physical therapy can provide a more flexible, personalized, and efficient approach to rehabilitation and wellness.

1. Check Your Insurance Plan: Review your insurance policy to understand coverage for out-of-network services, including any deductibles, copayments, and reimbursement rates. Your policy will need to include out of network coverage in order to be eligible for reimbursement.

2. Attend Your Appointment: Attend your physical therapy appointment and pay for your session at the time of service.

3. Request Your Superbill: A “superbill” is a detailed receipt from Training Health. You will use this to submit for reimbursement from your insurance company.

4. Submit the Claim: Use your insurance company’s online portal to submit your claim along with any other requested information (such as group number or member ID). After submission, monitor the status of your claim. You can call your insurance provider to confirm receipt and inquire about the timeline for processing.

5. Review the Explanation of Benefits (EOB): Once processed, your insurance company will send an EOB detailing what was covered and how much you’ll be reimbursed.

You do not need a doctor’s referral to schedule your initial evaluation. Due to Texas state law, you will need a referral within 1 month of starting physical therapy. This referral can be from your primary care physician, orthopedic doctor, OB/gyn physician, chiropractor, nurse practitioner, or dentist. I can help you find a provider for referral to PT if needed.

Your provider can fax your referral to 833-585-2473 or email dremily@traininghealthpt.com.

Please wear comfortable, breathable clothing that allows you to move easily.

Performance PT appointments take place at our gym office inside Diesel Fitness - 2901 Cityplace W Blvd #100, Dallas, TX 75204.

Pelvic floor PT appointments take place at your home. Pelvic floor patients may also schedule sessions at Diesel Fitness when appropriate.

Complimentary street parking is available on Cityplace W Blvd, conveniently located in front of the gym. Additionally, you can park for free in designated Diesel Fitness spots within the parking garage, accessible from either Noble Ave or Oak Grove Ave. You do not need to scan the QR codes in the garage. Upon entering the gym, you will scan a Diesel Fitness specific QR code to register your vehicle as a guest of the gym. We look forward to welcoming you!

Please give at least 24 hours notice for cancellations. This allows me to offer the appointment slot to other clients who may be waiting for services.

If an appointment is canceled with less than 24 hours notice, a late cancellation fee of $75 will be applied. This fee helps cover the costs associated with the missed appointment and ensures I can continue providing high-quality care to all our clients.